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Management-Mellanie-Alpay

Mellanie Alpay

VP Project Management

Mellanie is an expert in IT service management and IT asset management, focusing on project management, program management, and quality management. This enables her to lend her expertise to Xentra, where she is currently the VP for Project Management. Her long and extensive background in service delivery, program management, business analysis, disaster recovery, and IT strategy proves she is more than capable to lead an organization into scaling and transforming itself. 

 

For more than two decades, she has worked for the BPO and IT industries in some of the country’s leading companies such as Sykes and Hewlett-Packard to name a few. She started as a Technical Support Engineer for Sykes Asia, working her way up, eventually becoming the company’s Quality Coordinator, a position in which she showcased her skills in leading and managing projects.

 

Because of her instrumental work at Sykes, Mellanie was able to upgrade as SDEX Capability Lead when she later moved on to Hewlett-Packard. While working for HP, Mellanie became an expert in IT Service Management,  with certifications on ITIL (ITIL Expert) and ISO 20000 (Certified Internal Auditor). With HP, Mellanie was able to own business processes including Business Relationship, ISO 20K, Continuous Improvement Plan (CIP), and finally, Problem Management. This allowed her to lead the regional deployment of PCs for HP Enterprises as Regional Project Manager for PC Deployment.

 

After her huge role at HP, Mellanie took on the new role of Global Program Manager for End-User Computing at DXC Technology, a Fortune 500 global IT services leader. This role gave Mellanie the opportunity to handle a project setting up a call center and support system for their client. The setup included transformation and implementation of all IT related processes including incident, problem, and change management. It also involved resources, location, and knowledge transfer. 

 

After setting up a call center for a DXC client, Mellanie led the provision of on-going support and transformation. For on-going support, she was responsible for deploying and implementing core ITIL processes, specifically Incident Management, Change Management, Problem Management, Escalation Management, and Continuous Improvement Program. 

 

Before taking on the role of VP for Project Management at Xentra, Mellanie was HR Business Analyst for Failure Demand at global financial services leader, Macquarie Group. Here, Mellanie worked with data to identify and apply root cause analytics tools in the assessment of eliminating Failure Demand. She also provided project management coordination support to assist delivery of the project plan. She also coordinated project meetings and workshop logistics across multiple locations (AU, Manila, AMS, EMEA).

 

In her more than 20 years of working, Mellanie was able to learn, develop, and hone her skills in:

  • IT asset management
  • Service Delivery
  • Program Management
  • IT Service Management
  • Business Analysis
  • Process Improvement
  • Project Management
  • Troubleshooting
  • Disaster Recovery
  • IT Strategy
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Notably, Mellanie is certified in the following:

  • Data Storytelling using Microsoft PowerBi
  • Enterprise Risk Management
  • ITIL EXPERT Certified: Managing Across the Lifecycle
  • ITIL V3 Intermediate: Operational Support and Analysis
  • Lean Six Sigma White Belt Training
  • Lean Six Sigma Yellow Belt Training
  • ITIL V3 Intermediate: Release, Control, and Validation
  • ITIL V3 Intermediate: Planning, Protection, And Optimization
  • ISO 20K Lead Auditor Certified
  • ITIL V3 Intermediate: Service Offerings and Agreement
  • ISO 27001 Information Security Management System: Implementation Course
  • ITIL V3 Foundations
  • Six Sigma Training
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An Important Update from Xentra

It’s never easy to write something like this.

After careful consideration, we have made the difficult decision to wind down the operations of Xentra Infotech Solutions, Inc. (Philippines).

This decision comes after a challenging period, and while it marks the end of this chapter for our Philippine entity, it does not define the entirety of Xentra’s journey.

What This Means

  • Xentra InfoTech Solutions, Inc. (Philippines) will be closing its operations
  • Xentra Solutions, LLC (USA) will continue to operate and support our clients
  • All active engagements will be properly transitioned to ensure continuity where applicable

We remain fully committed to honoring our obligations and maintaining the level of service our clients expect.

Why This Decision Was Made

Like many businesses, we faced a combination of challenges that became unsustainable over time. Despite significant efforts and continued investment, we reached a point where closing our Philippine operations was the most responsible path forward.

This decision was not made lightly.

Looking Ahead

While this marks the end of one part of our organization, Xentra USA continues forward—supporting clients, delivering work, and building on what we’ve created.

The relationships, learnings, and foundations built through Xentra Philippines will continue to shape what comes next.

With Gratitude

To our team, our clients, and our partners—especially those who stood with us through our Philippine journey—thank you.

Thank you for your trust, your support, and for believing in something we were trying to build—something that meant more than just work.

This was never just a company. It was a shared vision, a collective effort, and a piece of all of us.

And while this chapter is coming to an end, what we created together doesn’t simply disappear. It stays—with us, in what we’ve learned, what we’ve built, and who we’ve become.


— The Xentra Family