Management-Mellanie-Alpay

Mellanie is an expert in IT service management and IT asset management, focusing on project management, program management, and quality management. This enables her to lend her expertise to Xentra, where she is currently the VP for Project Management. Her long and extensive background in service delivery, program management, business analysis, disaster recovery, and IT strategy proves she is more than capable to lead an organization into scaling and transforming itself. 

For more than two decades, she has worked for the BPO and IT industries in some of the country’s leading companies such as Sykes and Hewlett-Packard to name a few. She started as a Technical Support Engineer for Sykes Asia, working her way up, eventually becoming the company’s Quality Coordinator, a position in which she showcased her skills in leading and managing projects.

Because of her instrumental work at Sykes, Mellanie was able to upgrade as SDEX Capability Lead when she later moved on to Hewlett-Packard. While working for HP, Mellanie became an expert in IT Service Management,  with certifications on ITIL (ITIL Expert) and ISO 20000 (Certified Internal Auditor). With HP, Mellanie was able to own business processes including Business Relationship, ISO 20K, Continuous Improvement Plan (CIP), and finally, Problem Management. This allowed her to lead the regional deployment of PCs for HP Enterprises as Regional Project Manager for PC Deployment.

After her huge role at HP, Mellanie took on the new role of Global Program Manager for End-User Computing at DXC Technology, a Fortune 500 global IT services leader. This role gave Mellanie the opportunity to handle a project setting up a call center and support system for their client. The setup included transformation and implementation of all IT related processes including incident, problem, and change management. It also involved resources, location, and knowledge transfer. 

After setting up a call center for a DXC client, Mellanie led the provision of on-going support and transformation. For on-going support, she was responsible for deploying and implementing core ITIL processes, specifically Incident Management, Change Management, Problem Management, Escalation Management, and Continuous Improvement Program. 

Before taking on the role of VP for Project Management at Xentra, Mellanie was HR Business Analyst for Failure Demand at global financial services leader, Macquarie Group. Here, Mellanie worked with data to identify and apply root cause analytics tools in the assessment of eliminating Failure Demand. She also provided project management coordination support to assist delivery of the project plan. She also coordinated project meetings and workshop logistics across multiple locations (AU, Manila, AMS, EMEA).

In her more than 20 years of working, Mellanie was able to learn, develop, and hone her skills in:

• IT asset management
• Service Delivery
• Program Management
• IT Service Management
• Business Analysis
• Process Improvement
• Project Management
• Troubleshooting
• Disaster Recovery
• IT Strategy