Aileen Agbada
SVP Program Management
Aileen has an extensive background in working for various organizations in the Information Technology industry. Aileen’s proven excellence in project and people management ensures that employees, executives, and stakeholders are doing their tasks and duties well, if not more efficiently. She has brought her extraordinary and outstanding skills in IT service management, operations management, and business development skills to the table at Xentra Group where she is the organization’s Senior Vice President Program Management.
Aileen’s expertise and diligence is highlighted in her ability to work in different companies. She started as a Research Analyst for Optel Ltd. where she was responsible for the research, documentation, report and marketing presentation requirements of the company; with focus on project support aspects of the Philippine IT-Enabled Services Industry. Through Optel, she was also able to write articles for international magazines, and assist the company’s international clients in the start up of their own BPO and Call Center facilities and businesses.
From there, Aileen led the Administration and Reporting Teams at Merlin Information Systems. After a few years of office administration and coordination of business support processes, she became Bestminds Executive Search’s Associate Consultant.
With Bestmind, Aileen further enriched her knowledge and skills in account, people, and HR management. However, it wasn’t until her stint at Volenday that introduced her to project management focused on IT services. She was able to manage a team of software developers and software QA engineers. From there, she moved to other tech companies handling deliveries of solutions and software development projects. She has successfully managed projects for ADEC Group, Envirosite Corp., and ADEC Innovations.
Aileens expertise in handling IT projects paved the way for her to consecutively serve as HaelthTech’s Program Director, Chief Operations Officer, Chief Executive Officer, and Regional COO.
In her years of working, Aileen has been able to learn, develop, and hone her skills in:
- People Management
- HR Management
- HRIS
- Operations Management
- IT Service Management
- End to End Recruitment
- Industry Study and Market Research
- Project Management
- Offsite team management
- Shared services management
- Vendor management
- Financial Systems (Core Banking, Loan Processing, Mobile Wallet)
- Data Security (PCI DSS, OWASP)
- Cloud Service (PaaS/SaaS)
- CRM - MCA
Other notable highlights of Aileen’s career include:
- For Optel, Aileen was involved in the research and publication of The Philippine IT-Enabled Services (ITES) Industry Perspective, the company's industry report.
- For Volenday, Aileen managed the implementation of RASCI within the organization, ensuring all processes were aligned and efficient.
- Again for Volenday, Aileen spearheaded and managed the launch of the Volenday Circle of Excellence program, an internal project.
- For Envirosite, Aileen managed the development of the Envirosite Workbench Web Application, earning the organization the Oracle Technology Company of the Year in 2014
- For HaelhtTech, implemented and rolled out a cloud-based end-to-end insurance system within the ASEAN region
